▪️ Ben Etiaba

In recent times, the Akanu Ibiam International Airport in Enugu has been thrust into the spotlight, not for its usual hustle and bustle, but due to a viral video that cast a less-than-flattering light on its officials. The video, shared by a user known as @nwanyi_ocha on various social media platforms, highlighted an embarrassing and beggarly attitude of airport officials who were seen harassing passengers for money. This scenario, familiar to many regular travelers, drew a reaction that was both empathetic and infuriated, as it resonated with the experiences of countless others who pass through this crucial gateway into and out of Nigeria.

However, in a commendable response to these complaints, the Minister of Aviation, Festus Keyamo SAN, swiftly acknowledged the issue. His statement confirming that he had received numerous complaints about the extortionate behavior of some airport staff was a beacon of hope for many. It suggested that the government was listening and was ready to act.

A Remarkable Transformation

Akanu Ibiam International Airport

Just yesterday, I had the opportunity to pass through this same airport and my experience was nothing short of transformative. The contrast was stark and almost unbelievable. Where one might have expected the usual demands for money, there was now a refreshing sense of professionalism and courtesy. Every official I encountered, from the entry gate to the boarding area, was polite, helpful, and, most importantly, did not ask for any money. For the first time in as long as I could remember, I was not accosted by staff seeking bribes or handouts.

This remarkable change did not go unnoticed. I took the time to commend the various government agency officials on duty, including the Chief of DSS, for their improved attitude and conduct. This shift is a testament to what can be achieved when there is a genuine commitment to change from the top echelons of leadership.

The Power of Positive Communication

It is crucial that we communicate not only the negative stories about the hard-pressed officials of government agencies but also the positive changes when they occur. The viral video and subsequent actions by the Minister of Aviation have shown us that our voices can lead to tangible improvements. The negative stories may draw attention and prompt action, but it is the positive stories that sustain morale and encourage further progress.

In this context, Festus Keyamo deserves special mention. His swift response to the viral video and the changes it catalyzed are commendable. By addressing the issue head-on and ensuring that improvements were made, he has set a precedent for accountability and responsiveness in public service. His actions have instilled a new level of trust and hope among travelers and stakeholders alike.

Festus Keyamo SAN (R) and Ben Etiaba

A Tribute to the Minister of Aviation

Festus Keyamo SAN, since taking office, has demonstrated an unwavering commitment to reform and excellence in Nigeria’s aviation sector. His tenure has been marked by a series of initiatives aimed at improving the experience of travelers, enhancing airport infrastructure, and promoting Nigeria as a hub of international aviation.

Keyamo’s background as a Senior Advocate of Nigeria and his reputation for integrity and diligence have been instrumental in his approach to governance. He has consistently shown that he understands the complexities of the aviation sector and is willing to tackle its challenges head-on. The recent improvements at Akanu Ibiam International Airport are a testament to his leadership and vision.

Under his stewardship, the aviation sector has seen increased investment, better regulatory oversight, and a focus on customer service that is gradually transforming the industry. The changes at Enugu airport are just one example of how effective leadership can bring about positive change.

Encouraging a Culture of Excellence

The improvements at Akanu Ibiam International Airport should serve as a model for other airports and government agencies across Nigeria. It is essential that we build a culture of excellence and professionalism within our public service. This can only be achieved through continuous training, adequate remuneration, and a system that rewards good behavior while swiftly addressing misconduct.

Public servants are the face of government to the average citizen. Their conduct can significantly influence public perception of the government’s effectiveness and integrity. When officials are courteous, professional, and honest, it not only makes for a pleasant experience for citizens but also fosters trust and confidence in the government.

A Hopeful Outlook for Nigeria

The transformation witnessed at Enugu airport gives us a glimpse of what is possible for Nigeria. It shows that with the right leadership and a collective commitment to improvement, we can create a system that works as efficiently and effectively as any in the world.

It is easy to be cynical and pessimistic about the state of affairs in Nigeria, given the numerous challenges we face. However, stories like this remind us that change is possible. They remind us that there are dedicated individuals within our government who are working tirelessly to make things better.

We must continue to hold our public servants accountable, but we should also be ready to commend them when they rise to the occasion. Positive reinforcement is a powerful tool for encouraging good behavior. When officials see that their efforts are recognized and appreciated, they are more likely to continue on that path and inspire others to do the same.

Conclusion

The story of Akanu Ibiam International Airport’s transformation is a beacon of hope. It underscores the importance of effective leadership, accountability, and the power of positive communication. By acknowledging and celebrating the good, we can foster an environment where excellence is the norm rather than the exception.

Let us continue to support and encourage our public servants. Let us share stories of progress and improvement, no matter how small they may seem. Together, we can build a Nigeria that works for everyone, a Nigeria that we can all be proud of.

Festus Keyamo’s role in this transformation cannot be overstated. His swift action and commitment to improving the aviation sector are commendable. As we look to the future, let us take inspiration from this story and work towards a brighter, more hopeful Nigeria.

Chief Ben Etiaba FCA, FCCA, AIMC, is a distinguished professional and community leader. He qualified as a Chartered Accountant and became a Fellow of both ACCA and ICAN. With over thirty years of professional experience, he has held significant positions in industry and practice, including founding his own firms in London and Nigeria. He has served as Chairman of the ICAN UK District and the Enugu Sports Club. His dedication to community service is evident through his involvement in numerous boards and organizations, earning him several international and national awards. Ben, who ran for governorship in Anambra in 2021, is passionate about his family, public service, golf, and tennis. He holds the traditional titles of ‘Ifennia Nnewi’ and the ‘Ezechikwadolu of Ukpo Ancient Kingdom’.