In a bold move to protect electricity consumers, the Nigerian Electricity Regulatory Commission (NERC) has issued a stern warning to Distribution Companies (DisCos) regarding their obligations. NERC emphasized that it is the responsibility of DisCos, not consumers, to supply essential infrastructure such as transformers, cables, and poles. This directive aims to curb the unethical practice of DisCos coercing consumers into making these purchases.
“Under no circumstances should consumers be forced to buy transformers, cables, or poles,” NERC spokesperson, Usman Arabi stated firmly. “It is the sole responsibility of the DisCos to provide these materials as part of their service delivery.” This statement was made via NERC’s X handle, formerly known as Twitter.
NERC has established dedicated communication channels to facilitate the reporting of any coercion or delays in providing these materials. Consumers who experience such issues are urged to contact NERC promptly via email at idn@nerc.gov.ng or through the dedicated phone line at 07074865354.
“We are committed to addressing these complaints swiftly and ensuring that DisCos adhere to their obligations,” the spokesperson continued. “Our goal is to enhance the overall reliability and quality of electricity supply across the country.”
This initiative is part of NERC’s broader effort to improve transparency and accountability within the Nigerian Electricity Supply Industry (NESI). By holding DisCos accountable, NERC aims to foster a more consumer-friendly environment, ensuring that customers receive the services they are entitled to without undue financial burden.
“Consumers should not be burdened with the cost of infrastructure that should be covered by the DisCos,” a NERC official remarked. “We encourage all affected consumers to report any incidents of coercion. Your reports help us take necessary actions and bring about positive change.”
The commission has also underscored the importance of consumer rights and protection. By empowering consumers with the knowledge and means to report issues, NERC hopes to mitigate any potential exploitation and ensure equitable service delivery.
As NERC continues to champion the rights of electricity consumers, it remains steadfast in its mission to oversee and regulate the electricity supply industry effectively. The commission’s latest directive is a significant step towards a more accountable and transparent electricity sector in Nigeria. Gmtnewsng
