▪️ Ferdinand Agu (Enugu)
The Enugu Electricity Distribution Company PLC (EEDC) has recently addressed a misleading video circulating on social media that falsely claims the company is offering free prepaid meters to its customers. This video was alleged to have been created by Mazi Okechukwu Cyril Nwuche, who claims to be a lecturer at Nnamdi Azikiwe University, Awka, Anambra State, and the Anambra State Chairman of the South East Electricity Consumers Association (SEECA).
Emeka Ezeh, the Head of Corporate Communications at EEDC, strongly refuted these claims, stating, “This information is not only incorrect but laced with mischief aimed at misleading unsuspecting customers and creating confusion within the space.” He emphasized the need for customers to have accurate information regarding the meter acquisition process to avoid any misunderstanding.
EEDC actively encourages its customers who need meters to apply through the Meter Asset Provider (MAP) metering scheme. Ezeh elaborated on this, saying, “This arrangement allows customers to pay for the meter and be reimbursed through energy consumption over a period. All they need to do is log on to the EEDC website and fill out the meter application form to initiate the process.” This process ensures that customers receive their meters efficiently and transparently.
For customers who prefer in-person assistance, EEDC provides support at its district offices and service centers. “Customers can visit their respective district offices or service centers with a copy of their bills for further assistance by our customer service representatives,” Ezeh added, highlighting the company’s commitment to accessible and reliable customer service.
It’s essential to understand that customers living in communities under a bulk billing arrangement cannot apply individually for prepaid meters. Ezeh clarified, “Such customers can only apply if the community opts to be debulked, which requires enumeration and the creation of individual accounts. This is the only way individual customers within such communities can apply to be metered.”
Addressing the issue of “free meters,” Ezeh mentioned a recent initiative by the Nigerian Electricity Regulatory Commission (NERC) designed to close the metering gap for unmetered customers within the Band “A” feeders. “The modalities for this program will be made known to customers once it is ready,” he assured, stressing that no such initiative currently offers free meters under the existing programs.
Ezeh reiterated EEDC’s dedication to providing accurate information to its customers. “We advise customers to seek clarification and make inquiries through approved EEDC communication channels, including our website, social media handles, 24/7 Call Center, or by visiting the Customer Service Unit at the District Office,” he stated. This ensures that customers receive reliable information directly from the company, preventing any confusion caused by misinformation.
He also cautioned against misinformation spread by individuals like Nwuche. “Misinformation spread by opinionated individuals like Mazi Okechukwu Cyril Nwuche and his group members (SEECA) should not be given any credence, as they are out to mislead and misinform unsuspecting customers,” Ezeh warned. This statement underscores the importance of verifying information before accepting it as truth, especially on critical issues such as utility services.
EEDC remains steadfast in its commitment to improving service delivery to its esteemed customers. Ezeh emphasized, “We are dedicated to providing our customers with accurate information and improving their overall experience with our services.” The company continues to strive for excellence in customer service and transparent communication, ensuring that its customers are well-informed and satisfied with their services. This commitment to transparency and customer satisfaction remains at the core of EEDC’s operational philosophy. GMTNewsng
