Following a successful weekend system migration, MainPower Electricity Distribution Limited launches its advanced integrated SuperEdge platform to transform prepaid vending and billing.
MainPower Electricity Distribution Limited (MEDL) has announced the successful deployment and live launch of its advanced, integrated SuperEdge vending system.
The rollout follows the successful completion of a major system migration and cut-over exercise carried out over the weekend.
According to the utility firm, the newly deployed software architecture is engineered to run as a unified ecosystem, optimizing prepaid token vending, postpaid billing and collections, and Meter Data Management System (MDMS) operations to significantly elevate service delivery and consumer transparency across its network.
Disclosing the development on Monday in Enugu, the Head of Communications for MEDL, Mr. Emeka Ezeh, extended his profound gratitude to the company’s customers for their patience, understanding, and cooperation during the brief downtime caused by the migration.
He apologized for the temporary disruptions, confirming that regular services have been restored. Customers can now visit physical cashiers at any MEDL Cash Office across the Abakpa, Awkunanaw, Nsukka, and Ogui districts to settle outstanding bills or buy energy tokens.
Ezeh noted that while technicians are working round-the-clock to fully restore operations across all third-party vending networks, customers can seamlessly vend tokens using the official mobile banking apps of Fidelity Bank, First Bank, and Access Bank.
The integrated SuperEdge platform introduces several customer-centric digital features designed to make transactions easier and more transparent. A major security upgrade allows consumers to instantly authenticate their payment receipts by scanning an embedded QR code.
Additionally, the system enables users to generate historical transaction receipts, pay monthly bills via simple SMS shortcodes, or complete direct bank transfers. The portal also features a self-service module where customers can apply for new meters, look up past token details, check outstanding balances, and access direct helpdesk support.
“To access these services, customers are advised to save 08150826233 on their mobile phones and connect via WhatsApp by sending ‘100’ as a message,” Mr. Emeka Ezeh stated.
Looking ahead, Ezeh revealed that MainPower will officially phase out physical bill distribution by launching an electronic billing (e-billing) system in June 2026. This eco-friendly transition will deliver monthly utility bills directly to customers via email and SMS text messages.
To ensure a smooth transition, the company urged all consumers within its franchise area to quickly update their profiles by filling out the Know Your Customer (KYC) form with their current telephone numbers and email addresses. Reaffirming its operational goals, MEDL stated it remains committed to providing an efficient, reliable, and technology-driven energy experience through its newly integrated tech infrastructure.
Visit GMTNewsng for more news stories.
