Transforming its customer service delivery, EEDC achieves full system integration with its SuperEdge platform, paving the way for seamless electronic billing.
The Enugu Electricity Distribution Company PLC (EEDC) has announced the successful completion and deployment of its highly integrated billing system, SuperEdge.
The advanced digital platform is explicitly engineered to enhance prepaid token vending, postpaid billing and collection services, and real-time Meter Data Management System (MDMS) operations. This modernization initiative forms a core part of the utility company’s ongoing commitment to leveraging cutting-edge technology to drive operational efficiency and deliver a more convenient, seamless, and customer-focused experience through robust self-service features.
According to the company, customers served by its various subsidiary distribution networks-including MainPower, TransPower, FirstPower, EastLand, and NewEra-are fully slated to benefit from the enhanced transactional capabilities brought about by this unified system integration.
Among the standout functionalities of the upgraded architecture, consumers can now instantly authenticate their payment receipts by scanning an embedded QR code, conveniently generate historical receipts for past transactions, and make direct energy bill payments via quick SMS codes or instant bank transfers.
Furthermore, the self-service portal empowers users to purchase electricity tokens, regenerate Key Change Tokens (KCT), apply for new meters, retrieve details of their last token purchase, check outstanding credit arrears, and interact live with customer service representatives.
To access this array of digital options, EEDC has advised customers to save the official number 08150826233 on their mobile devices and initiate a conversation via WhatsApp by simply sending “100” as a message.
Looking ahead, the power firm revealed that arrangements are already in the final stages for the grand rollout of its comprehensive E-billing (electronic billing) services by June 2026.
The introduction of this paperless service will allow customers to receive monthly energy statements directly via email or mobile phone, effectively eliminating the cumbersome logistics of physical bill distribution. Consequently, electricity consumers are highly encouraged to update their files by completing the standard Know Your Customer (KYC) form online to provide accurate contact details.
To guarantee a flawless go-live deployment, EEDC noted that a major system upgrade involving a temporary shutdown of the vending platform will commence on Friday, 22nd May 2026, starting at 6:00 p.m. for postpaid channels and 12:00 midnight for prepaid services, during which token purchases will be briefly unavailable until normal operations fully resume by midnight on Sunday, 24th May 2026.
This milestone marks the successful conclusion of the second phase of a multi-year modernization blueprint, which initially commenced with an STS prepaid meter upgrade back in February 2024, culminating in the current holistic postpaid migration and database integration.
Visit GMTNewsng for more news stories.